Call/Contact Center Consulting

Q-Quattro provides contact center consulting for service, sales, and technical support contact centers designed to create exceptional live and self-service environments for global enterprises.  Our contact center experts work closely with your IT and Call Center management and agent teams to customize contact center systems, workflow and technology generating better KPI, ROI and an exceptional customer experience  that will resonate with your customers, anywhere in the world.

 

Contact/Call Center Advisory Services

Call Center Consulting, Contact Center Consulting, Customer Service Consulting and Help Desk Consulting

We offer the following services:

  • Comprehensive/Proven Strategic, Operational & Technical Assessment.
  • Holistic People, Process & Systems improvement Roadmap.
  • Implementation & Benchmarking.
  • Business Case CBA & Systems, Desktop Use Case Development.
  • Web eCommerce Self-Service Application Evaluation Analysis & ROI.
  • Desktop Contact Systems Application Evaluation & Selection.
  • End-to-end Business Process Optimization, Analysis & Integration.
  • Multi-channel Workforce Staffing Optimization & Skills Routing.
  • Quality Management Process Evaluation & Design.
  • Contact Center Quality & Training Assessment and Development
  • Business & Technical Support Staff Evaluation & CoE Implementation.
  • Technical Desktop and Application Systems Consulting.
  • Systems Support and 3rd Party Outsourcer Evaluations.
  • Premise/Cloud Applications/Tool Selection Requirements & Evaluation.

Our Strategic Assessment Review & Recommendations often lead to multiple engagements based on the discovered needs and the Roadmap timeline and skilling gaps. We have assisted, lead, supported, evaluated and implemented the technical needs, guided the transformation process and brought training and quality management redesign as follow-on phases. We can provide selection criteria in Job Description and Pay- for- Performance systems.